2 min
Superceed
Why frontier labs can't copy us
Labs train on what people say. We hold 18 years of what was done and what followed, on-site where labs can't reach.
Key takeaway: the data the labs can't reach is our moat.
Agentic AI Enterprise Superintelligence
Superceed helps enterprises run real work with AI, by combining a comprehensive AI-native CX stack, ready-made agents working alongside people, end-to-end AI-native outsourcing, and robots that carry the same intelligence onto the floor.
- Deploy 40+ ready-made agents across 9 business functions
- Build on 18 years of action-and-outcome data
- Serve customers in 120+ languages
- Run every agent on-premises, inside your own environment
- Measure agents in 4 currencies: revenue, cost, risk and cash
- Extend from digital agents to physical AI with the SuperHeroes Roborun
Labs train their models on what people say. We hold 18 years of what was actually done and what followed, on-site inside regulated industries where labs can't reach. Discover why that makes our agents work.
One brain, many bodies CustomerAgentOne operating stack
Find the solution that matches your needs best
SH
SuperHeroes
A trusted, local, measurable AI workforce. 40+ agents in squads, with a human in charge.
Visit superheroes.ai SCSuperCall
The omnichannel contact centre platform our AI CX stack is built on.
Visit supercall.ai SSSuperSoft
Our agentic product development platform: a venture engine that turns an idea into an operating business.
Learn more CoEOut-of-the-box AI CoE
Agentic AI with corporate guardrails, security and governance, ready to stand up in your environment.
Learn moreWhy frontier labs can't copy us
Owning a model isn't enough. The work that matters in an enterprise happens where outside AI can't reach, and that is where we have operated since 2008.
Frontier labs
- Train on data showing what people say
- Run in the public cloud
- Stop where on-site access, legacy integration and back-office delivery begin
- Sell the model, not the work around it
Superceed
- 18 years of data showing what action was taken and what outcome followed
- Runs on-premises inside regulated client environments
- Integrates with the systems clients already run, and delivers the operations around them
- One accountable partner, from agent to outsourced operation to robot
One full stack. Every layer ours, except the model.
We own the stack from hardware inside the client's building to data, agents, software, people and robots. We rent only the model, and route every task to the least-cost one.
SuperForce
Our AGI layer: domain intelligence that sits above any model, acquires knowledge and never forgets. Human-led, AGI-run.
SuperHeroes
Our agentic AI: ready-made digital agents working in squads, and the on-board intelligence for our robots.
SuperMojo
Out-of-the-box agents for individuals, offices and AI Centres of Excellence.
SuperLabs
Agentic research. Works hand in hand with SuperSoft: SuperLabs finds what works, SuperSoft builds it.
SuperSoft
Our agentic product development platform, integrating with incumbents such as Salesforce, ServiceNow and Snowflake.
SuperX
Our agentic marketplace, where agents built by us, our clients and our partners are certified and deployed.
SuperCenter
AI-native BPO across front, middle and back office, plus IT management and software development.
SuperVision
Monitoring and oversight of every agent and every case in production.
SuperOne
[SuperOne description to confirm]
SuperLarge
Least-cost routing across frontier-lab models, task by task.
Frontier models
Rented, interchangeable, and never handed data that should stay on-site.
Software you deploy. Operations we run on it.
Foundation
AI CX Software
Omnichannel, conversational AI, Emotion AI and generative AI in one on-premises deployment. The platform our clients' contact centres already run on.
Agents
Agentic AI Software
SuperHeroes agents configured for each business's language, tone, policies and systems, working in squads with a human in charge.
Most complete
Out-of-the-box AI CoE
Agentic AI with corporate guardrails, security and governance built in. Everything an enterprise needs to run its own AI Centre of Excellence.
BPO
Front office
Customer service, sales and collections, with agents handling the routine and people handling judgement.
BPO
Middle office
Verification, onboarding, claims and case processing, with one memory per case from start to finish.
BPO
Back office
Finance, data and document operations on the same agentic core.
ITO
IT management
AI-native operations for the systems our clients depend on.
ITO
Software development
Agentic engineering on SuperSoft, delivered into the client's own stack.
One partner
Instead of four vendors
One stack and one accountable partner, in place of separate vendors priced on headcount.
SuperHeroes. A trusted, local, measurable AI workforce.
Ready-made, made yours, built by many. 40+ agents across nine business functions, configured for each business and deployed in squads with a human in charge.
Ready-made
Start from agents that already know the work in your function, rather than a blank prompt.
Made yours
Each agent takes on your language, tone, policies and systems, and runs inside your environment.
Built by many
Clients and partners build new agents on the same platform. Agents we certify go into our marketplace.
Revenue earnednew and retained sales
Cost avoidedwork no longer done by hand
Risk avoidederrors, fraud and breaches prevented
Cash releasedfaster collections and closures
Agentic AI first. Robotics second. One strategy.
Most robots work alone. Ours are connected to the same agents and enterprise workflows that serve your customers on every digital channel.
The call
A customer speaks to a SuperHeroes agent in the contact centre.
The context
The case, preferences and history stay in one memory.
The visit
At the flagship store or branch, Robo1 picks up the conversation.
The floor
The robot adapts to what it sees, using the same knowledge, rules and languages.
One brain, many bodies.
Emotion AI. The empathy every agent inherits.
Our agents carry forward the Emotion AI we built for contact centres: guidance on pace, energy and silence, and quality assurance on every interaction.
Win customer loyalty
82%
Maximum customer retention
with research-validated, emotion-guided interaction
86%
Customer wallet share
by guiding pace, energy and silence
97%
Positive word of mouth
through efficient first-level resolution
Reduce cost dramatically
80%
Lower customer-facing costs
by mapping the customer journey dynamically
75%
Lower internal coaching costs
by knowing what your customers want
90%
Lower quality assurance costs
by measuring emotion in the voice of the customer
AI Centres of Excellence. Stronger with every centre.
We package our full-stack AI and outsourcing into AI Centres of Excellence and roll them out across Asia Pacific with regional partners.
Data
Client data stays on-site
Each centre runs inside its own environment. We share agents and playbooks across the network, never client data.
Partners
Built with regional partners
We deliver through channel partners who know their markets, their regulators and their customers.
Showcase
See it working
Industry showcase floors put digital agents on screen and physical AI on the floor, side by side.
Deep in five industries. Across every office.
What we learn in one industry makes the next one better, across front, middle and back office and IT.
TelcosWhere we started, in 2008
Banking & financeOn-prem in supervised environments
HealthcarePatient contact and administration
Consumer electronicsService, support and showrooms
Travel & hospitalityBookings, service and loyalty
Not a startup. An 18-year head start.
2008
Founded in Kuala Lumpur
Contact centre technology for telcos, deployed on-premises.
Emotion AI
Tech of empathy
Voice, text and facial emotion intelligence, real-time coaching and automated QA.
Agentic AI
From insight to action
SuperHeroes agents, SuperSoft and the Out-of-the-box AI CoE.
2026
Physical AI
Agentic humanoids for showrooms and branches, connected to the same agents.
Superceed in six short videos
2 min
Superceed
One full stack, every industry
Every layer from hardware to robots is ours. We rent only the model, and SuperLarge picks the least-cost one.
Key takeaway: one stack, one accountable owner.
2 min
SuperHeroes
Ready-made, made yours, built by many
40+ agents across nine functions, measured in revenue, cost, risk and cash.
Key takeaway: the more agents deployed, the better every agent gets.
3.5 min
Superceed
A network of AI Centres of Excellence
Full-stack AI and outsourcing, rolled out with regional partners. Data stays on-site; playbooks are shared.
Key takeaway: the network is the moat.
3.5 min
Superceed
The agentic AI full outsourcing stack
BPO across every office, plus IT management and software development, on one agentic core.
Key takeaway: one partner instead of four vendors.
5 min
SuperHeroes
From digital agents to physical agents
One customer, from a contact-centre call to a store visit where Robo1 continues the conversation.
Key takeaway: one brain, many bodies.
See SuperHeroes on your own operations
We work through channel partners across Asia Pacific. Talk to us about a demo for your contact centre, back office or flagship store, or about becoming a partner in your market.
sales@superceed.com ยท support@superceed.com