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+603.2096.9000
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Maximize customer retention to 82%
Deepen customer wallet share to 86%
Spread positive word of mouth to 97%
Reduce customer facing costs by 80%
Reduce internal coaching costs by 75%
Reduce quality assurance costs by 90%
Reduce resolution turnaround time by 79%
Reduce critical compliance issues by 86%
Reduce business compliance issues by 92%
Consistently align every customer-agent interaction with business goals. AI listens in the background of a every call interaction to display real-time snippets that guide or course correct the direction of conversation.
AI listens in the background of every call interaction to alert supervisors on issues with different categories of significance.
Generative AI summarizes every call interaction to be saved as a ticket.
Generative AI summarizes every call interaction to be saved as a ticket.
Summarizes every call interaction, auto-scores staff performance for every criteria with justification.
Provides Interaction Analysis based on a single interaction.
Provides Individual Customer Analysis that deeply analyzes a customer from historic interactions.
Provides General Customer Analysis that segments what customers are saying supported by actual customer phrases.
Configure bot once and deploy across multiple mobile messaging channels
SuperCall has delivered a unique experience for managing agents and call transfers in different locations on a consolidated platform.
I'm impressed by the automation efficiency of quality assurance for calls.
The speech-to-text in customer-agent real-time conversation panel is a game-changing capability!