AI CX Software
Omnichannel, conversational AI, Emotion AI and generative AI in one on-premises deployment. The platform our clients' contact centres already run on.
- Four AI layers in one deployment
- Runs on your infrastructure
- Built for Asia Pacific languages
Four layers
- Omnichannel
- voice, chat, email, social, mobile
- Conversational
- voicebots, chatbots, smart IVR
- Emotion
- real-time coaching and automated QA
- Generative
- data storytelling and situational alerts
Four layers, one deployment
Layer 1
Omnichannel
Every channel in one interaction fabric, with context kept across switches.
Layer 2
Conversational AI
Voicebots and chatbots that hand over to people with full context.
Layer 3
Emotion AI
Voice and facial emotion intelligence for coaching and QA.
Layer 4
Generative AI
Shift reports, journey stories and situational alerts.
Deployment
On-premises by design
The full stack runs inside the client's environment: on-premises, private cloud or air-gapped. Deployment is delivered and supported by our channel partners.
Runs on
- On-prem
- your data centre
- Private
- your private cloud
- Isolated
- air-gapped networks
Explore more
See it on your own operations
We work through channel partners across Asia Pacific. Talk to us about a demo, or about becoming a partner in your market.
sales@superceed.com ยท support@superceed.com